What to Measure Across Exposure, Trigger, Purchase, and Experience
The most useful tracking is not “every metric you can collect.” It is a small set that tells you what changed, where, and against whom. The Delineate point of view is that the signal needs to be clear enough to support decisions, not just reporting.
A helpful way to structure this is to look at what you measure at each point in the journey, and what it can explain. One reason trackers lose trust is not that asking questions is pointless, but that many trackers end up asking the wrong questions, of the wrong people, in the wrong time window. The fix is usually to get closer to real occasions and recent experience, not to add more generic brand statements.
Exposure
Exposure is about whether the brand is being noticed and remembered in the category. In practice, the useful signals are the ones that tell you whether the brand is becoming easier to recall in the situations that matter, and whether recognizable cues and associations are building over time.
This connects to the idea of mental availability, often defined as the likelihood a brand is thought of or noticed in buying situations.
For insight leaders, this is often where early movement shows up, especially when demand shifts are being driven by communications and competition rather than distribution mechanics. If you are losing mental presence, it tends to show up here before it shows up in volume.
This is also where clarity matters. If you cannot explain what “stronger presence” means in your category, you end up with vague brand talk. The job of Delineate in this stage is to keep the readout consistent and comparable so changes are real changes, not noise.
Trigger
Trigger is where demand becomes real life. It is the context, need, or occasion that pulls someone into the category. This is the most direct bridge to “how many buyers,” because it shapes who is in-market at all.
The most valuable signals here tend to answer:
- Which occasions are driving category entry right now?
- Which are growing, shrinking, or changing shape?
- In which situations are we relevant, and where are competitors winning?
This is also where purchase and usage occasions matter. People often buy because they can picture the usage moment. When you understand those usage moments, you can see why some needs pull demand toward you and others pull demand away.
This stage is also where the “retailer and shopper” perspective can be useful without drifting into operational forecasting. It is about shopping context and missions, not inventory. People behave differently when they are doing a full weekly shop versus a quick top-up. They behave differently in-store versus online. The shopping environment changes what they notice, what they consider, and what they default to. Insight teams can often measure those dynamics through structured questions and consistent tracking, then bring that context into planning conversations.
Purchase
Purchase is where choice plays out, and it does not always behave the same way. A practical lens is to ask what is driving choice in the purchase moment. In some categories it is brand-led. In others it is brand plus activation. In others it is activation-led. And sometimes it is mostly price and availability-led.
That question matters because it changes what you should expect from communications, promotions, and brand building. It also helps avoid a common mistake: treating every category like it is won purely through persuasion, when in some moments the deciding factor is simply whether the brand is easy to choose and easy to buy.
For Delineate, the value at Purchase is not claiming to predict store-level conversion. It is diagnosing whether choice is moving because brand preference is moving, because activation is moving, or because value signals are changing.
Experience
Experience is what people take forward. It shapes whether the brand becomes a default next time, or whether someone starts looking around.
The useful signals here are the ones that show:
- Are expectations being met?
- What is becoming a reason to come back?
- What is becoming a reason to switch?
For insight leaders, this is often where early warnings appear for repeat and churn risk. The headline business can still look “fine” while experience signals are quietly eroding and switching pressure is building.
Across all four stages, the most practical habit is to keep signals comparative. It is not just “are we up or down,” it is “what changed versus whom, and in which moments that matter.”
You can still use supporting signals like search interest or intention measures, but only as supporting context. They work best when they are interpreted through the consumer and competitor picture, not treated as truth on their own.
Share of Search is a good example of a fast, comparable signal that can relate to market share movement in some categories, but it needs category context and it should not be treated as a universal rule.
Purchase intention measures can also be useful in the right conditions, but their relationship with purchasing varies based on category, time horizon, and question design.