by James (JT) Turner | Dec 21, 2020 | News
ContactEngine Sponsors Delineate Research – Launch Event In January Delineate launches the Delineate Customer Effort Index, sponsored by proactive CX experts ContactEngine. In a world where virtually anything we want is only a click away, customers expect... 
by James (JT) Turner | Dec 21, 2020 | Blog
Follow Smile! 2020 is nearly over! James Turner, Founder & CEO Smile! 2020 is nearly over! James Turner, Founder & CEO Follow 2020. How many of us will have fond memories of this year? Naturally, there were a one or two high points. But as we tried to recover... 
by James (JT) Turner | Dec 4, 2020 | Blog
Follow Iceberg Ahead! Ben Leet, COO Iceberg Ahead! Ben Leet, COO Follow If you ditch the survey, you’re not getting the full picture My ten-year Twitterversary is fast approaching. I joined the site back in early 2011 to follow like-minded folk in the research... 
by James (JT) Turner | Nov 27, 2020 | Blog
Follow With all the Trimmings James Turner, Founder & CEO With all the Trimmings James Turner, Founder & CEO Follow I think it’s safe to say we’re officially in the ‘Festive Season’. Our US colleagues have just had Thanksgiving. Around the world Diwali has... 
by James (JT) Turner | Nov 20, 2020 | Blog
Follow The Business of Brand Data James Stewart, Chief Technology Officer The Business of Brand Data James Stewart, Chief Technology Officer Follow There’s a frequently quoted phrase in the corporate world, “what gets measured gets done.” Now, while this quote’s...